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Privacy Policy

Rinnai (Thailand) Co., Ltd. (“the Company”) recognizes the importance of protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and manage the personal data of customers and website users
to ensure that your information is handled in accordance with the Personal Data Protection Act B.E. 2562 (PDPA).

1. Personal Data We Collect

We may collect your personal data through product warranty registration, purchases, after-sales service requests,
or website usage as follows:

  • Identity Data: First and last name, National ID number (where necessary).
  • Contact Data: Shipping or installation address, telephone number, email address, LINE ID.
  • Product and Service Data: Product model, serial number, purchase date, repair history, or service requests.
  • Technical Data: IP address, cookies, and website usage behavior.

2. Purposes of Data Processing

We use your data for the following purposes:

  • Contractual Performance: To process orders, shipping, and installation.
  • After-Sales Service and Warranty: To record product warranty information, maintenance reminders, and dispatch technicians for inspection/repair.
  • Marketing and Communication: To notify you of news, promotions, new products, or special events (only where consent is provided).
  • Service Improvement: To analyze satisfaction data and further develop Rinnai products.
  • Legal Compliance: To comply with tax, accounting, and other relevant legal requirements.

3. Disclosure of Personal Data

The Company will not disclose your personal data to third parties, except in the following cases:

  • Agents and Service Providers: Such as logistics companies, Authorized Service Centers, or IT service providers.
  • Affiliated Companies: For internal management within the Rinnai Group.
  • Government Agencies: When required by legal order or to exercise legal rights.

4. International Data Transfers

In some cases, we may need to transfer data to primary servers or Rinnai affiliates abroad (e.g., Japan)
for data storage or analysis. We will ensure that the destination country has adequate data protection standards.

5. Data Retention Period

We will retain your personal data for as long as necessary for the purposes stated above or as required by law
(e.g., product warranty period or legal tax periods of 5-10 years).

6. Data Subject Rights

Under the PDPA, you have the following rights:

  • Right to access and request a copy of your personal data.
  • Right to request rectification of inaccurate data.
  • Right to request erasure or destruction of data.
  • Right to object to the collection, use, or disclosure of data.
  • Right to withdraw consent (where the Company relies on consent as the legal basis).

7. Cookies

Our website uses cookies to enhance user experience.
You can set or decline cookies through your browser settings.

8. Security Measures

We implement appropriate technical and administrative measures to prevent loss, unauthorized access, use,
or disclosure of personal data.

9. Changes to Privacy Policy

The Company may update this policy from time to time to reflect changes in laws and our services.
We will post the latest version of the policy on this website.

10. Contact Information

Rinnai (Thailand) Co., Ltd.

Address: RINNAI (THAILAND) CO., LTD. 37/6 Moo 3, Soi Kaisakdawat, Thepharak Rd.,
Bangpla, Bangplee, Samutprakarn 10540, Thailand.

Telephone: (662) 312-1438-40, (662) 312-1107-8, (662) 752-4776

Email: info@rinnai.co.th

Website: www.rinnaithailand.com